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Delivery Information

Delivery pricing is determined by both weight and size and our online ordering accurately determines the cost for you. Sometimes couriers will send an SMS or email with tracking, we cannot guarantee that they will be able to phone before delivery.

Orders over £250.00 (*excluding VAT and delivery) shipped from our warehouse are eligible for Free Standard Delivery to the UK, Ireland, France, Belgium, Germany, The Netherlands and Luxembourg. Other destinations qualify for a reduced delivery rate once the product total reaches £250.00 if payment is made by bank transfer.    Some items are shipped directly from the supplier and incur additional charges which will be shown in the checkout.

Nienhuis (including Heutink items) orders will generally be managed and shipped directly from Nienhuis-Heutink, please allow about 3-4 weeks for delivery, some items may take considerably longer.  Nienhuis & Heutink items will incur shipping charges.

Outlet products may add 1 week to your delivery time.

For worldwide orders we can sometimes get more favourable rates than those shown in checkout but these are determined by our couriers and space availability, we will refund you if we can make a saving. We can offer an express service to many destinations at an additional cost.

Our delivery service is with Royal Mail / post for lighter orders, and established courier firms for larger orders. For courier orders, we can provide a tracking reference for you to manage the delivery.

Our different shipping classes are:

UK Post Untracked
For postal delivery generally within 1 week throughout the UK. This option has no tracking and the liability for non-delivery is with the receiver. Free on orders over £250.00 ex VAT. Nienhuis items will take longer and be delivered separately at an additional charge.
Prices start at £1.99 + VAT for very small items, with most small items at £4.99 + VAT.

UK Mainland Standard Tracked  (not Highlands/Sea Crossings)
For standard tracked delivery within 1 week throughout mainland England and Wales and most of Scotland. This option does not cover the remote Scottish Highlands or any sea crossings. Free on orders over £250.00 ex VAT. Nienhuis items will take longer and be delivered separately at an additional charge. 
Prices start at £7.99 + VAT.

UK Highlands & Island, Northern Ireland & Channel Islands Standard Tracked
For standard delivery throughout Northern Ireland, the Scottish Highlands or any UK islands.Nienhuis items will take longer and be delivered separately at an additional charge. 
Prices start at £14.99 + VAT. Smaller items can be sent by untracked post or express options are available.

UK Express
Next working day delivery for orders completed before 10am. Excludes Nienhuis items which will be delivered separately at an additional charge.  Not available at busy periods when this option will give your order priority over all other orders to be despatched as soon as possible.
Prices start at £14.99 + VAT.

UK Mainland Priority Weekend Delivery
Delivery on Saturday or Sunday to England, Wales and Southern Scotland. Excludes Nienhuis items which will be delivered separately at an additional charge. Order by 4pm Thursday.
Prices start at £18.99 + VAT for a standard parcel, please state day preferred.

Belgium, France, Germany, Luxembourg, Netherlands and Ireland
For standard delivery within 1 week to Belgium, France, Germany, Luxembourg, Netherlands. Free on orders over £250.00 ex VAT. Nienhuis items will take longer and be delivered separately at an additional charge. 
Prices start at £4.99 + VAT for small items by untracked post.  This option has no tracking and the liability for non-delivery is with the receiver.  
Standard tracked parcel starting at £13.99 + VAT, 

Belgium, France, Germany, Luxembourg, Netherlands and Ireland Express
Priority handling for same day despatch if ordered before 10.00 English time. Two working day delivery to Belgium, France, Germany, Ireland, Luxembourg, Netherlands. Excludes Nienhuis items which will be delivered separately at an additional charge. Not available at busy periods.
Prices from £20.99

 

Other European Destinations
Standard delivery within 2 weeks, additional charges for Nienhuis/Heutink items. Please contact us for express delivery options..

Worldwide Destinations
Standard delivery within 2 weeks (within 1 week to USA), additional charges for Nienhuis/Heutink items. Please contact us for express delivery options.  

You may be liable for customs charges when you import to countries outside the EU.

Costs are calculated in checkout based on actual or volumetric weight.

We cannot normally deliver to PO Boxes or BFPO addresses, please use your geographical address.

Some destinations may incur surcharges if they involve sea crossings from the mainland or are in remote areas.

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