Shipping policy

DELIVERY INFORMATION

INTERNATIONAL DELIVERIES: the couriers will contact you about any customs charges and taxes.  Please respond promptly, if deliveries fail because the customs charges and taxes are not paid in time, the return costs will be deducted from your refund.

Delivery pricing is determined by both weight and size and our online ordering accurately determines the cost for you. Sometimes couriers will send an SMS or email with tracking, we cannot guarantee that they will be able to phone before delivery.

 

AMDMOrders over £300.00 (*excluding VAT and delivery) shipped from our warehouse are eligible for Free Standard Delivery to the UK.  Some other European destinations qualify for a free or reduced delivery rate once the product total reaches £500.00 if payment is made by bank transfer.  Payments must be received within 7 days for an order to qualify for free delivery.

  Some items are shipped directly from the supplier and incur additional charges which will be shown in the checkout, these items do not qualify towards the free delivery total and may take 6 weeks to deliver.

Nienhuis NM (including GAM GAM and Heutink H items) orders may be sent to us from the Netherlands and then forwarded to you along with the rest of your order, please allow about 4 weeks for delivery, some items may take considerably longer, but we are doing our best to keep deliveries within 4 weeks and where possible can sometimes deliver in about 2 weeks.  You can select the split delivery option if you do not want the rest of the order delayed.

Nienhuis  , GAM  & Heutink  items will incur a single joint shipping charge in addition to items from our UK warehouse, these items are shown as (NL) in the basket and if they are included the Nienhuis delivery (NL) charge will show in the checkout.  

 

Our delivery service is with Royal Mail / post for lighter orders, and established courier firms for larger orders. For courier orders, we can provide a tracking reference for you to manage the delivery.

Our different shipping classes are:

POST UNTRACKED
For postal delivery generally within 1 week in the UK and longer abroad. This option has no tracking and the liability for non-delivery is with the receiver.  Long items (over 61cm) cannot be sent by post so please opt for tracked delivery for these items.

UK MAINLAND STANDARD TRACKED  (NOT HIGHLANDS/SEA CROSSINGS)
For standard tracked delivery within 1 week throughout mainland England and Wales and most of Scotland. This option does not cover the remote Scottish Highlands or any sea crossings. Free on orders over £300.00 ex VAT.  Excludes Nienhuis items which will be delivered at an additional charge and will delay the delivery.  You can select the split delivery option if you do not want the rest of the order delayed.

UK HIGHLANDS & ISLAND, NORTHERN IRELAND & CHANNEL ISLANDS STANDARD TRACKED
For standard delivery throughout Northern Ireland, the Scottish Highlands or any UK islands. A slower free service is available for orders over £300.00 ex VAT. Excludes Nienhuis items which will be delivered at an additional charge and will delay the delivery. You can select the split delivery option if you do not want the rest of the order delayed.
Smaller items can be sent by untracked post or discounted options are available.

UK EXPRESS
Next working day delivery for orders completed before 10am. Excludes Nienhuis items which will be delivered separately at an additional charge.  Not available at busy periods when this option will give your order priority over all other orders to be despatched as soon as possible.

UK MAINLAND PRIORITY WEEKEND DELIVERY
Delivery on Saturday or Sunday to England, Wales and Southern Scotland. Excludes Nienhuis items which will be delivered separately at an additional charge. Order by 4pm Thursday.
Prices are double the express rate, please state day preferred.

INTERNATIONAL DELIVERIES

We do not charge UK VAT on international orders but please understand that you may be charged your own country's taxes and customs charges and that if you do not pay these your order will be returned to us and we will deduct any shipping or return charges from your refund.  EU deliveries require an EORI number (except to residential addresses), EORI numbers are easily available from your government.  If you have an EU (VIES) recognised VAT number please enter this and your EORI number.  Please see our FAQs page for details about EORI numbers.

Please ensure you are aware of any import processes required for your country, and arrange these in advance with us.  It is your responsibility if the delivery fails if we have not been notified of an EORI number or any customs requirements of which we have not been made aware. It is important that you check that the goods you are ordering are permitted to be imported into your destination country. Absorbent Minds Ltd does not accept liability for costs incurred if ordered goods are refused entry. Overseas customers must pay all due customs and duties and understand that Absorbent Minds Ltd cannot refund purchases that are refused delivery due to unpaid customs charges. For any returned items, the customer will incur an additional charge.

BELGIUM, FRANCE, GERMANY, LUXEMBOURG, NETHERLANDS, IRELAND
For standard delivery within 1 week*
Discounted on orders over £500.00 ex VAT. Excludes Nienhuis items which will be delivered at an additional charge.  We may need to contact you to pay VAT if Nienhuis items are to be delivered to you directly from Holland, unless you have a VIES recognised EU VAT number.

OTHER EU MAINLAND COUNTRIES

For standard delivery within 1 week*
Discounted on orders over £500.00 ex VAT to some destinations. Excludes Nienhuis items which will be delivered at an additional charge.  We may need to contact you to pay VAT if Nienhuis items are to be delivered to you directly from Holland, unless you have a VIES recognised EU VAT number.

CAN I DELAY THE DELIVERY OF MY ORDER FOR A FEW WEEKS?
If you would like to delay your order beyond one week, please add this storage item to your order: http://www.absorbentminds.co.uk/one-calendar-month-s-warehouse-storage.html. The charge is for each month or part month that your order is stored prior to despatch. Please let us know the week in which you would like to receive delivery. If you would like delivery on a named day, please choose the express/priority shipping option. 

WORLDWIDE DESTINATIONS

Standard delivery within 2 weeks (within 1 week to USA), additional charges for Nienhuis/Heutink/GAM items which may take longer to deliver. Please contact us for express delivery options.  

You may be liable for customs charges when you import to countries outside the UK.

Costs are calculated in checkout based on actual or volumetric weight.

We cannot normally deliver to PO Boxes or BFPO addresses, please use your geographical address.

Some destinations may incur surcharges if they involve sea crossings from the mainland or are in remote areas.

*A COMBINATION OF BREXIT AND COVID MAY CAUSE DELAYS TO DELIVERIES TO THE EU.  WE ARE SORRY FOR THESE DELAYS THAT ARE TOTALLY OUT OF OUR CONTROL.