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Delivery Information

Coronavirus COVID-19: There are countries where non-essential shops and businesses are closed, therefore, we advise you check before you order that your area is able to receive parcels to avoid the costs of a failed delivery and return to us. Some areas are experiencing slight delays because of additional waits at borders, but we are delivering to all areas allowing deliveries.

A combination of Brexit and COVID  is delaying deliveries to the EU by at least one week.  Please allow at least 2 weeks for European standard deliveries, the couriers will contact you about any customs charges and VAT.  Priority orders will be sent sooner but are still facing considerable delays.  We are sorry for these delays that are totally out of our control. 

 

Delivery pricing is determined by both weight and size and our online ordering accurately determines the cost for you. Sometimes couriers will send an SMS or email with tracking, we cannot guarantee that they will be able to phone before delivery.

Orders over £300.00 (*excluding VAT and delivery) shipped from our warehouse are eligible for Free Standard Delivery to the Belgium, France, Germany, Luxembourg, Netherlands, Ireland, Austria, Czech Republic, Poland, Hungary and Denmark. Some other destinations qualify for a reduced delivery rate once the product total reaches £300.00 if payment is made by bank transfer.    Some items are shipped directly from the supplier and incur additional charges which will be shown in the checkout, these items do not qualify towards the free delivery total and may take 6 weeks to deliver.

Nienhuis (including GAM and Heutink items) orders may be sent to us from the Netherlands and then forwarded to you along with the rest of your order, please allow about 4 weeks for delivery, some items may take considerably longer, but we are doing our best to keep deliveries within 4 weeks.  You can select this option if you do not want the rest of the order delayed. Nienhuis  , & Heutink items will incur a single joint shipping charge in addition to items from our warehouse, these items are shown as (NL) in the basket and if they are included the Nienhuis delivery (NL) charge will show in the checkout.  Unfortunately Brexit has caused delays with Nienhuis (NL) deliveries to the UK - we are trying to resolve this urgently.  

 

For worldwide orders we can often offer an express service to many destinations at an additional cost.

Our delivery service is with Royal Mail / post for lighter orders, and established courier firms for larger orders. For courier orders, we can provide a tracking reference for you to manage the delivery.

Our different shipping classes are:

Post Untracked
For postal delivery generally within 1 week in the UK and longer abroad. This option has no tracking and the liability for non-delivery is with the receiver.  Nienhuis items will be delivered at an additional charge and will delay the delivery.  You can select this option if you do not want the rest of the order delayed.
Prices start at £2.99 + VAT for very small items, with most small items at £5.49 + VAT. Long items (over 61cm) cannot be sent by post so please opt for tracked delivery for these items.

UK Mainland Standard Tracked  (not Highlands/Sea Crossings)
For standard tracked delivery within 1 week throughout mainland England and Wales and most of Scotland. This option does not cover the remote Scottish Highlands or any sea crossings. Free on orders over £300.00 ex VAT.  Excludes Nienhuis items which will be delivered at an additional charge and will delay the delivery.  You can select this option if you do not want the rest of the order delayed.

UK Highlands & Island, Northern Ireland & Channel Islands Standard Tracked
For standard delivery throughout Northern Ireland, the Scottish Highlands or any UK islands. A slower free service is available for orders over £300.00 ex VAT. Excludes Nienhuis items which will be delivered at an additional charge and will delay the delivery. You can select this option if you do not want the rest of the order delayed.
Smaller items can be sent by untracked post or discounted options are available.

UK Express
Next working day delivery for orders completed before 10am. Excludes Nienhuis items which will be delivered separately at an additional charge.  Not available at busy periods when this option will give your order priority over all other orders to be despatched as soon as possible.

UK Mainland Priority Weekend Delivery
Delivery on Saturday or Sunday to England, Wales and Southern Scotland. Excludes Nienhuis items which will be delivered separately at an additional charge. Order by 4pm Thursday.
Prices are double the express rate, please state day preferred.

International deliveries

We do not charge UK VAT on international orders but please confirm that you understand that you may be charged your own country's VAT and customs charges and that if you do not pay these your order will be returned to us and we will deduct any shipping or return charges from your refund.

Belgium, France, Germany, Luxembourg, Netherlands, Ireland, Austria, Czech Republic, Poland, Hungary and Denmark
For standard delivery within 1 week*
Free on orders over £300.00 ex VAT. Excludes Nienhuis items which will be delivered at an additional charge. 

* A combination of Brexit and COVID  is delaying deliveries to the EU by at least one week.  Please allow at least 2 weeks for European standard deliveries.  Priority orders will be sent sooner but are still facing considerable delays.  We are sorry for these delays that are totally out of our control. 

Belgium, France, Germany, Luxembourg, Netherlands and Ireland Express
Priority handling for same day despatch if ordered before 10.00 English time. Two working day delivery* to Belgium, France, Germany, Ireland, Luxembourg, Netherlands. Excludes Nienhuis items which will be delivered separately at an additional charge.  Not available at busy periods. 

Italy, Latvia, Lithuania, Spain, Sweden, Slovakia and Slovenia
For standard delivery within 1 week*
Discounted on orders over £300.00 ex VAT. Excludes Nienhuis items which will be delivered at an additional charge. 

Can I delay the delivery of my order for a few weeks?
If you would like to delay your order beyond one week, please add this storage item to your order: http://www.absorbentminds.co.uk/one-calendar-month-s-warehouse-storage.html. The charge is for each month or part month that your order is stored prior to despatch. Please let us know the week in which you would like to receive delivery. If you would like delivery on a named day, please choose the express/priority shipping option. 

Other European Destinations
Standard delivery within 2 weeks, additional charges for Nienhuis/Heutink/GAM items. Please contact us for express delivery options..

Worldwide Destinations
Standard delivery within 2 weeks (within 1 week to USA), additional charges for Nienhuis/Heutink/GAM items. Please contact us for express delivery options.  

You may be liable for customs charges when you import to countries outside the UK.

Costs are calculated in checkout based on actual or volumetric weight.

We cannot normally deliver to PO Boxes or BFPO addresses, please use your geographical address.

Some destinations may incur surcharges if they involve sea crossings from the mainland or are in remote areas.

 

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